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  Dialer Regulations

Recent times have been very challenging for users of predictive dialers in the United States. There have been a flood of new regulations, with do-not-call lists now in effect in more than half of the US States. In 2001, California laid the legal framework for regulations which have restricted abandoned calls to a maximum of 3%. The FTC has now followed suit with creation of a national do-not-call list and adoption of similar regulations restricting abandoned calls to a maximum of 3%.

SoftReach Services provides links to key Dialer Regulations.

Predictive dialers provide high levels of agent productivity, typically measured as a percentage of an agent's time spent talking to members of the targeted audience. Agent talk time is generally a valuable metric to use in defining the success of a campaign, and is particularly popular due to its general applicability across all types of campaigns. Whether conducting welcome campaigns, debt collection, sales promotions or surveying customer satisfaction, dramatic increases in agent talk time enable more contact per agent hour. They make existing applications more cost effective, and lower the barrier of entry for new applications.

SoftReach Services provides an in-depth explanation of the factors that influence agent productivity.

SoftReach Services translates your business objectives into technology solutions, through consulting, project management and integration services for today’s contact centers. SoftReach complements traditional inbound call center consulting with strengths in outbound and blended contact center solutions.

If you would like further information on services to leverage predictive dialers in your overall customer contact strategy, please contact SoftReach Services in the US at (408) 846-8184 or email brian.mccutcheon@SoftReachServices.com.

  In today’s economy, many companies face increased challenges in managing accounts receivable, servicing their customers, and generating revenue. Whether focused on debt collection and rehabilitation of past due accounts, efficient response to customer service requests, or increased effectiveness in cross-sell and up-sell opportunities, call/contact centers are increasingly called upon to deliver increased business performance with minimal increase in operating costs. Contact strategies are further complicated by an ever-increasing set of state and federal regulations which restrict, regulate, or even prohibit access to their residents.

Outbound technologies provide an efficient means to meet these challenges. But are you ready for today's challenges in campaign dialing?


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