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Sr. Telecom Engineer
Location: Silicon Valley

About SoftReach Services:

SoftReach Services is an independent consulting practice specializing in Program and Project Management services for high tech solutions.  SoftReach Services manages large projects and programs on behalf of its clients, integrating sophisticated computer and telephony solutions, such as Contact Center solutions and Enterprise Applications for Mobile Professionals.
In collaboration with likeminded professionals, SoftReach Services provides a team approach to major client initiatives, aligning skilled professionals to the demands of today’s fast-paced world.

Position:

This is a fulltime position for an experienced Telecom Engineer, with strong interpersonal skills, and extensive experience engineering both inbound and outbound Call Center solutions.

Responsibilities:

  • Assess infrastructure and carrier services of clients and prospective clients; identify options and considerations to deploy Call Center solutions; develop and present recommendations
  • Deploy and integrate Call Center solutions with onsite and carrier based telephony infrastructure
  • Provide second level support for deployed Call Center solutions
  • Develop and implement inbound Call Flows on Avaya and other prominent vendor platforms
  • Assist clients in initial setup/administration of Call Center operations
  • Coordinate with other members of the Project Teams to secure cross-platform interoperability with other critical systems within the complete Contact Center platform

Skills and Experience:

  • Strong experience assessing Telecom infrastructure for Outbound Call Centers, including software dialers
  • Strong experience preferred on Avaya’s S8700 platform with ACM, ESS, CMS, Audix, DS1s, MedPros, CLANs, etc.
  • Experience with both VoIP and traditional Call Center solutions
  • Experience with both standalone and geographically-dispersed Call Centers
  • Interpersonal Skills: Team Player, Communication Skills
  • Results Oriented, Detail Oriented, Quality Conscious, Organized, Collaborative
  • Adept at using day-to-day productivity tools, including Word, Excel, Visio, PowerPoint, Outlook and Access
  • Equally at ease in both Pre-Sales and Post-Sales settings
  • College Degree in an Engineering Discipline is preferred
  • Solid Testing experience is a bonus, including Development and Conduct of formalized Test Cases

Fulltime Employee
Travel: 25% to 50%
Local Candidates Preferred

For consideration, please send your resume to Myra Winthagen at jobs@SoftReachServices.com.

 
 
 


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